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Congratulations!

Friday, August 18, 2017

Ben Levi from our Chalfont St Peter office and Lydia Zammit from Ashford (pictured receiving her certificate from Paul Prokopiou, Associate Director of Training & Business Development) are celebrating after becoming accredited Relocation Agent Specialists. The accreditation is awarded by Relocation Agent Network and is achieved by completing a comprehensive online training programme, The Importance of Service.

A national network of independent estate agents (of which The Frost Partnership is a member), Relocation Agent Network introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers. For those relocating to this area, The Frost Partnership guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. The addition of another Relocation Agent Specialist to the Frost team, ensures that this process is made even smoother.

Paul Prokopiou said, “We take staff development very seriously and Relocation Agent Network accreditation is a great example of what can be achieved when staff are supported properly to improve their skill set. Of course, having Relocation Agent Specialists in the team is also great for our relocating customers.”

Relocation Agent Network’s Managing Director, Richard Tucker said, “Selected by us as the best independent estate agent to represent the Network in the areas it covers, The Frost Partnership have proved themselves as the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

Relocation Agent Network is a national network of specially selected estate agents. All members are handpicked after thorough checks identify them as the best estate agent to represent Relocation Agent Network in their area. The Network provides coverage throughout England, Scotland and Wales. Relocation Agent Network is a division of Cartus, the premier provider of global relocation services, with nearly 160,000 customers moved worldwide every year. In the UK, Cartus uses Network members to buy and sell homes for these relocating families. As well as relocating families moving with Cartus, Relocation Agent Network helps house movers in other parts of the country by referring buyers and sellers from one area to another.